At Cherish Connect, each product is made with care and attention to detail. Please read our return policy carefully before placing an order.
All custom or personalized items are final sale and are not eligible for return, refund, or exchange unless the item arrives damaged or there is an error caused by Cherish Connect.
Non-custom items may be eligible for return within 14 days of delivery if they are unused, in original condition, and returned in original packaging. Return shipping costs are the responsibility of the customer unless the return is due to an error caused by Cherish Connect.
Returns, refunds, or exchanges will not be accepted for products that have been damaged due to misuse, neglect, accidental damage, improper storage, exposure to water, excessive heat, sharp objects, chemicals, pets, or normal wear after delivery.
Because leather is a natural material, slight variations, markings, grain differences, and aging over time are normal and are not considered defects.
To request an approved return for a non-custom item, please contact us within 14 days of delivery with your order number and photos if applicable.